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Logistic Ai Assistant (ArkClaw)

May 19, 2026
Customer Service

A WhatsApp chatbot we built for the logistic business so their customers can get shipment updates after hours without waiting for the office to open. It runs on ArkClaw (BytePlus), pulls live data from the client's Master Data, and passes anything tricky to a human agent.

The POC gives the business one WhatsApp inbox instead of five, keeps things inside WhatsApp's 24-hour messaging window, and lets the team drop PDFs into a Knowledge Base the bot can read.

Preview
Book Demo
Arkclaw assistant logistic

Give shipment customers a 24/7 answer, fold 5 WhatsApp numbers into one inbox, and stop agents from doing the same Master Data lookup over and over.

  • One WhatsApp number for support, down from 5
  • AI replies after hours, so customers are not left hanging until morning
  • Agents stop doing the same Master Data lookup for "where is my truck?" all day
  • Every conversation lands in one log, so trends and team load are visible
  • The bot hands a conversation to a human when it gets out of its depth

Overview

Developed for Eng Thai Logistics

Built in 4 weeks (demo delivered 2026-03-13; next phase: 4-day Requirement Gathering Workshop quoted 2026-04-06)

Tech Stack
ArkClaw (BytePlus AI Agent)
WhatsApp Business API (Infobip)
Master Data API Integration
Byteplus ModelArk / Seed

Problems Solved

Eng Thai's CS team is not on the clock 24/7, but the trucks are. So a customer who wants a status update at 11pm just waits until morning.

A few things were making this worse:

  • Support was spread across 5 WhatsApp numbers. Nobody could see the full picture, and there was no way to tell how loaded the team was.
  • Every "where is my truck?" question meant an agent opening the Master Data and looking it up by hand.
  • Conversations were not logged anywhere central, so recurring problems just stayed invisible.

The POC pulls all of that into one number. The AI answers shipment questions straight from the Master Data, logs the conversation, and only pings a human when it actually needs to.

Tell us how we can help you and let’s start!

sprint@openmindsresources.com