BOB is a AI Chatbot designed to simplify access to technical materials, deliver tailored support through AI-driven conversations, and generate actionable insights from user interactions.
Instant Assistance: Answers FAQs on reward redemption, program rules, and product information 24/7.
Smart Loyalty Conversations: Delivers personalized reward recommendations and relevant promotions.
Tailored Support Experience: Connects users directly to customer support and proactively suggests products.
eXtra faced a high volume of support queries and user confusion around rewards and benefits. BOB solves this by automating common inquiries, simplifying reward redemption, and offering personalized recommendations. With AI-driven conversations and always-on assistance, it reduces service workload while improving overall user satisfaction.
sprint@openmindsresources.com